Privacy policy
Privacy Policy
Xyrex
Last updated: May 4, 2026
Xyrex operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Xyrex is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Information We Collect
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect or process the following categories, depending on how you interact with the Services and as permitted by applicable law:
Contact details
Name, address, billing/shipping address, phone number, and email address.
Financial information
Credit/debit card numbers, payment card info, transaction details, and payment confirmation.
Account information
Username, password, security questions, preferences and settings.
Transaction information
Items viewed, carted, wishlisted, purchased, returned, exchanged, or cancelled.
Communications with us
Information included in your messages to us, e.g. customer support inquiries.
Device information
IP address, browser, network connection, and other unique identifiers.
Usage information
How and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you
When you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services
From your device when you use our products or services or visit our websites, and through cookies and similar technologies.
From our service providers
When we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties
We may receive data from partners and other third parties who work with us.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, tailor, and improve the Services
Process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience — including recommending products related to your purchases.
Marketing and advertising
Send marketing and promotional communications by email, text message, or postal mail, and show relevant online advertisements based on your activity on the Services.
Security and fraud prevention
Authenticate your account, provide a secure payment experience, and detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity. Keep your account credentials safe and do not share them with anyone else.
Communicating with you
Provide customer support, respond to your inquiries, provide effective services, and maintain our business relationship with you.
Legal reasons
Comply with applicable law, respond to valid legal process including law enforcement requests, participate in litigation, and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity. Our partners use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to our disclosure to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas and search warrants), enforce terms of service, and protect our rights and the rights of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to Shopify and third parties located in countries other than where you reside. To provide enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants and with Shopify.
To learn more, visit the Shopify Consumer Privacy Policy. You may exercise rights over Shopify's processing at the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or other platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended for children. We do not knowingly collect any personal information about children under the age of majority in your jurisdiction. As of the effective date of this Privacy Policy, we do not "share" or "sell" personal information of individuals under 16 years of age. If you are a parent or guardian of a child who has provided us with their personal information, contact us to request deletion.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute and may apply only in certain circumstances:
Right to access / know
Request access to personal information we hold about you.
Right to delete
Request deletion of personal information we maintain about you.
Right to correct
Request correction of inaccurate personal information.
Right of portability
Receive a copy of your data and request transfer to a third party.
Managing communication preferences
Opt out of promotional emails at any time via the unsubscribe link. We may still send non-promotional emails about your account or orders.
You may exercise any of these rights where indicated on the Services or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests.
You may also designate an authorized agent to make requests on your behalf. To learn more about how Shopify handles your personal information and your rights, visit privacy.shopify.com.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in.
For transfers out of the European Economic Area or the United Kingdom, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country with an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Contact
Xyrex
Onkar Nagar Tri Nagar, H. No. 859/55, Plot 104,
Lekhu Nagar, Tri Nagar, Delhi, DL, 110035, IN